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← KPI Glossary
Professional Services

Employee Net Promoter Score

Measures employee willingness to recommend the firm as a workplace. A leading indicator of retention and culture health.

What is Employee Net Promoter Score?

Employee Net Promoter Score is defined as: Measures employee willingness to recommend the firm as a workplace. A leading indicator of retention and culture health.

What data source is used to measure Employee Net Promoter Score?

Employee Net Promoter Score is typically measured using data from a HR Survey Platform. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceHR Survey Platform

Which industries track Employee Net Promoter Score?

Employee Net Promoter Score is a key performance indicator used across the following sectors:

  • ›Professional Services

How does Firehawk Analytics measure Employee Net Promoter Score?

Firehawk Analytics connects directly to your HR Survey Platform and delivers a live Employee Net Promoter Score dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Professional Services

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Utilisation Rate

Percentage of available working hours spent on billable client work. The single most important profitability lever for services firms.

Professional Services
PSA / Timesheet SystemView →

Revenue per FTE

Total revenue divided by the number of full-time equivalent employees. Measures workforce productivity at a macro level.

Professional Services
ERP / PayrollView →

Project Margin

Gross profit on a project after deducting direct labour and expenses. Indicates pricing accuracy and delivery efficiency.

Professional Services
Project AccountingView →

Track Employee Net Promoter Score in your business

In 48 hours, you'll have a live Employee Net Promoter Score dashboard connected to your HR Survey Platform.

Browse all KPI definitions →