What is Utilisation Rate?
Utilisation Rate is defined as: Percentage of available working hours spent on billable client work. The single most important profitability lever for services firms.
What data source is used to measure Utilisation Rate?
Utilisation Rate is typically measured using data from a PSA / Timesheet System. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourcePSA / Timesheet System
Which industries track Utilisation Rate?
Utilisation Rate is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Utilisation Rate?
Firehawk Analytics connects directly to your PSA / Timesheet System and delivers a live Utilisation Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.