What is Client Satisfaction Score?
Client Satisfaction Score is defined as: Average satisfaction rating from post-engagement client surveys. A leading indicator of retention and referral likelihood.
What data source is used to measure Client Satisfaction Score?
Client Satisfaction Score is typically measured using data from a Survey Platform. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourceSurvey Platform
Which industries track Client Satisfaction Score?
Client Satisfaction Score is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Client Satisfaction Score?
Firehawk Analytics connects directly to your Survey Platform and delivers a live Client Satisfaction Score dashboard. Configuration is completed within 48 hours — no data analyst required on your team.