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← KPI Glossary
Professional Services

Billable Hours Ratio

Ratio of billable to total hours worked. Distinguishes productive time from internal overhead.

What is Billable Hours Ratio?

Billable Hours Ratio is defined as: Ratio of billable to total hours worked. Distinguishes productive time from internal overhead.

What data source is used to measure Billable Hours Ratio?

Billable Hours Ratio is typically measured using data from a Timesheet System. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceTimesheet System

Which industries track Billable Hours Ratio?

Billable Hours Ratio is a key performance indicator used across the following sectors:

  • ›Professional Services

How does Firehawk Analytics measure Billable Hours Ratio?

Firehawk Analytics connects directly to your Timesheet System and delivers a live Billable Hours Ratio dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Professional Services

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Utilisation Rate

Percentage of available working hours spent on billable client work. The single most important profitability lever for services firms.

Professional Services
PSA / Timesheet SystemView →

Revenue per FTE

Track Billable Hours Ratio in your business

In 48 hours, you'll have a live Billable Hours Ratio dashboard connected to your Timesheet System.

Browse all KPI definitions →

Total revenue divided by the number of full-time equivalent employees. Measures workforce productivity at a macro level.

Professional Services
ERP / PayrollView →

Project Margin

Gross profit on a project after deducting direct labour and expenses. Indicates pricing accuracy and delivery efficiency.

Professional Services
Project AccountingView →