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← KPI Glossary
Hospitality & Tourism

TripAdvisor/Google Rating

Average star rating across major review platforms. A 0.1-star improvement can increase bookings by 5-9%.

What is TripAdvisor/Google Rating?

TripAdvisor/Google Rating is defined as: Average star rating across major review platforms. A 0.1-star improvement can increase bookings by 5-9%.

What data source is used to measure TripAdvisor/Google Rating?

TripAdvisor/Google Rating is typically measured using data from a Review Aggregator. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceReview Aggregator

Which industries track TripAdvisor/Google Rating?

TripAdvisor/Google Rating is a key performance indicator used across the following sectors:

  • ›Hospitality & Tourism

How does Firehawk Analytics measure TripAdvisor/Google Rating?

Firehawk Analytics connects directly to your Review Aggregator and delivers a live TripAdvisor/Google Rating dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Hospitality & Tourism

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RevPAR (Revenue per Available Room)

Total room revenue divided by available room nights. The industry-standard metric combining occupancy and rate performance.

Hospitality & Tourism
PMS (Property Management System)View →

Occupancy Rate

Track TripAdvisor/Google Rating in your business

In 48 hours, you'll have a live TripAdvisor/Google Rating dashboard connected to your Review Aggregator.

Browse all KPI definitions →

Percentage of available rooms, seats, or capacity that is utilised. The fundamental demand indicator for any hospitality venue.

Hospitality & Tourism
PMS / Reservation SystemView →

Average Daily Rate

Average revenue earned per occupied room. Measures pricing power and rate strategy effectiveness.

Hospitality & Tourism
PMS / Reservation SystemView →