Percentage of time the service is available and operational. SaaS customers expect 99.9%+ uptime as a baseline.
Uptime Percentage is defined as: Percentage of time the service is available and operational. SaaS customers expect 99.9%+ uptime as a baseline.
Uptime Percentage is typically measured using data from a Monitoring / APM. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Uptime Percentage is a key performance indicator used across the following sectors:
Firehawk Analytics connects directly to your Monitoring / APM and delivers a live Uptime Percentage dashboard. Configuration is completed within 48 hours — no data analyst required on your team.
Predictable monthly revenue from active subscriptions. The foundational SaaS metric that all other calculations build upon.
Annualised value of recurring subscription revenue. The primary metric for SaaS valuation and investor reporting.
Percentage of customers or revenue lost in a given period. Even small reductions in churn compound dramatically over time.
In 48 hours, you'll have a live Uptime Percentage dashboard connected to your Monitoring / APM.