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← KPI Glossary
Technology & SaaS

Uptime Percentage

Percentage of time the service is available and operational. SaaS customers expect 99.9%+ uptime as a baseline.

What is Uptime Percentage?

Uptime Percentage is defined as: Percentage of time the service is available and operational. SaaS customers expect 99.9%+ uptime as a baseline.

What data source is used to measure Uptime Percentage?

Uptime Percentage is typically measured using data from a Monitoring / APM. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceMonitoring / APM

Which industries track Uptime Percentage?

Uptime Percentage is a key performance indicator used across the following sectors:

  • ›Technology & SaaS

How does Firehawk Analytics measure Uptime Percentage?

Firehawk Analytics connects directly to your Monitoring / APM and delivers a live Uptime Percentage dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Technology & SaaS

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Monthly Recurring Revenue

Predictable monthly revenue from active subscriptions. The foundational SaaS metric that all other calculations build upon.

Technology & SaaS
Billing / Subscription PlatformView →

Annual Recurring Revenue

Track Uptime Percentage in your business

In 48 hours, you'll have a live Uptime Percentage dashboard connected to your Monitoring / APM.

Browse all KPI definitions →

Annualised value of recurring subscription revenue. The primary metric for SaaS valuation and investor reporting.

Technology & SaaS
Billing / Subscription PlatformView →

Churn Rate

Percentage of customers or revenue lost in a given period. Even small reductions in churn compound dramatically over time.

Technology & SaaS
Billing / CRMView →