What is Uptime Percentage?
Uptime Percentage is defined as: Percentage of time the service is available and operational. SaaS customers expect 99.9%+ uptime as a baseline.
What data source is used to measure Uptime Percentage?
Uptime Percentage is typically measured using data from a Monitoring / APM. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourceMonitoring / APM
Which industries track Uptime Percentage?
Uptime Percentage is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Uptime Percentage?
Firehawk Analytics connects directly to your Monitoring / APM and delivers a live Uptime Percentage dashboard. Configuration is completed within 48 hours — no data analyst required on your team.