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← KPI Glossary
Transport & Logistics

On-Time Delivery Rate

Percentage of deliveries completed within the promised time window. The primary service quality metric for logistics operators.

What is On-Time Delivery Rate?

On-Time Delivery Rate is defined as: Percentage of deliveries completed within the promised time window. The primary service quality metric for logistics operators.

What data source is used to measure On-Time Delivery Rate?

On-Time Delivery Rate is typically measured using data from a TMS / Tracking System. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceTMS / Tracking System

Which industries track On-Time Delivery Rate?

On-Time Delivery Rate is a key performance indicator used across the following sectors:

  • ›Transport & Logistics

How does Firehawk Analytics measure On-Time Delivery Rate?

Firehawk Analytics connects directly to your TMS / Tracking System and delivers a live On-Time Delivery Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Transport & Logistics

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Cost per Kilometre

Total operating costs divided by total kilometres travelled. The fundamental cost efficiency metric for fleet-based operations.

Transport & Logistics
Fleet Management / TMSView →

Fleet Utilisation Rate

Percentage of available fleet capacity that is productively deployed. Idle vehicles are a direct drain on profitability.

Transport & Logistics
Fleet Management / TMSView →

Revenue per Vehicle

Total revenue divided by the number of vehicles in the fleet. Measures asset productivity and revenue generation capability.

Transport & Logistics
TMS / AccountingView →

Track On-Time Delivery Rate in your business

In 48 hours, you'll have a live On-Time Delivery Rate dashboard connected to your TMS / Tracking System.

Browse all KPI definitions →