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← KPI Glossary
Transport & Logistics

Delivery Accuracy Rate

Percentage of deliveries completed without errors (wrong item, damaged, incorrect address). Each error triggers costs and customer dissatisfaction.

What is Delivery Accuracy Rate?

Delivery Accuracy Rate is defined as: Percentage of deliveries completed without errors (wrong item, damaged, incorrect address). Each error triggers costs and customer dissatisfaction.

What data source is used to measure Delivery Accuracy Rate?

Delivery Accuracy Rate is typically measured using data from a TMS / WMS. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceTMS / WMS

Which industries track Delivery Accuracy Rate?

Delivery Accuracy Rate is a key performance indicator used across the following sectors:

  • ›Transport & Logistics

How does Firehawk Analytics measure Delivery Accuracy Rate?

Firehawk Analytics connects directly to your TMS / WMS and delivers a live Delivery Accuracy Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Transport & Logistics

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Cost per Kilometre

Total operating costs divided by total kilometres travelled. The fundamental cost efficiency metric for fleet-based operations.

Transport & Logistics
Fleet Management / TMSView →

On-Time Delivery Rate

Percentage of deliveries completed within the promised time window. The primary service quality metric for logistics operators.

Transport & Logistics
TMS / Tracking SystemView →

Fleet Utilisation Rate

Percentage of available fleet capacity that is productively deployed. Idle vehicles are a direct drain on profitability.

Transport & Logistics
Fleet Management / TMSView →

Track Delivery Accuracy Rate in your business

In 48 hours, you'll have a live Delivery Accuracy Rate dashboard connected to your TMS / WMS.

Browse all KPI definitions →