What is Patient Wait Time?
Patient Wait Time is defined as: Average time from appointment booking to consultation. A primary patient satisfaction driver and operational efficiency indicator.
What data source is used to measure Patient Wait Time?
Patient Wait Time is typically measured using data from a Practice Management System. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourcePractice Management System
Which industries track Patient Wait Time?
Patient Wait Time is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Patient Wait Time?
Firehawk Analytics connects directly to your Practice Management System and delivers a live Patient Wait Time dashboard. Configuration is completed within 48 hours — no data analyst required on your team.