What is Patient Retention Rate?
Patient Retention Rate is defined as: Percentage of patients who return for follow-up or ongoing care within 12 months. A loyalty and care quality indicator.
What data source is used to measure Patient Retention Rate?
Patient Retention Rate is typically measured using data from a PMS / CRM. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourcePMS / CRM
Which industries track Patient Retention Rate?
Patient Retention Rate is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Patient Retention Rate?
Firehawk Analytics connects directly to your PMS / CRM and delivers a live Patient Retention Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.