What is Patient Satisfaction Score?
Patient Satisfaction Score is defined as: Average rating from post-visit patient surveys. A leading indicator of retention, referrals, and online reputation.
What data source is used to measure Patient Satisfaction Score?
Patient Satisfaction Score is typically measured using data from a Survey Platform. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourceSurvey Platform
Which industries track Patient Satisfaction Score?
Patient Satisfaction Score is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Patient Satisfaction Score?
Firehawk Analytics connects directly to your Survey Platform and delivers a live Patient Satisfaction Score dashboard. Configuration is completed within 48 hours — no data analyst required on your team.