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← KPI Glossary
Construction & Trades

Claims Incidence Rate

Number of contractual claims (extensions of time, liquidated damages) per project. A risk and contract management quality indicator.

What is Claims Incidence Rate?

Claims Incidence Rate is defined as: Number of contractual claims (extensions of time, liquidated damages) per project. A risk and contract management quality indicator.

What data source is used to measure Claims Incidence Rate?

Claims Incidence Rate is typically measured using data from a Contract Management. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceContract Management

Which industries track Claims Incidence Rate?

Claims Incidence Rate is a key performance indicator used across the following sectors:

  • ›Construction & Trades

How does Firehawk Analytics measure Claims Incidence Rate?

Firehawk Analytics connects directly to your Contract Management and delivers a live Claims Incidence Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Construction & Trades

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Project Gross Margin

Revenue minus direct costs (labour, materials, subcontractors) as a percentage of project revenue. The primary profitability indicator per job.

Construction & Trades
Job Costing SystemView →

Schedule Variance

Track Claims Incidence Rate in your business

In 48 hours, you'll have a live Claims Incidence Rate dashboard connected to your Contract Management.

Browse all KPI definitions →

Difference between planned and actual project completion dates. Measures planning accuracy and site management effectiveness.

Construction & Trades
Project ManagementView →

Defect Rate

Number of defects or rework items per project or per $M revenue. A quality indicator that directly impacts margin and reputation.

Construction & Trades
Quality Management SystemView →