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Support

Fast answers. Even faster humans.

Our ticketing system lives inside the Insights Engine. We target 24-hour turnaround — often minutes.

24hr

Target response time

Built-in

Ticketing inside your Insights Engine

Minutes

Typical response for urgent issues

Knowledge Base

Browse support topics.

Getting Started

  • Connecting your first data source
  • Understanding your KPI dashboard
  • Setting up Mail Outs

Insights Engine

  • How to use Firehawk AI
  • Accessing Firehawk Markets
  • Managing integrations

Firehawk Studio

  • How custom app builds work
  • IP ownership explained
  • Working with your build team

Need help right now?

Log in and raise a ticket — or send us an email.

Our ticketing system is built into the Insights Engine. Log in and raise a ticket — or email support@firehawkanalytics.com.au. We target 24-hour turnaround and often respond within minutes.

Open Insights Engine Email Support