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← KPI Glossary
Manufacturing & Distribution

On-Time Delivery Rate

Percentage of orders delivered by the promised date. A key customer satisfaction and supply chain reliability indicator.

What is On-Time Delivery Rate?

On-Time Delivery Rate is defined as: Percentage of orders delivered by the promised date. A key customer satisfaction and supply chain reliability indicator.

What data source is used to measure On-Time Delivery Rate?

On-Time Delivery Rate is typically measured using data from a ERP / TMS. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceERP / TMS

Which industries track On-Time Delivery Rate?

On-Time Delivery Rate is a key performance indicator used across the following sectors:

  • ›Manufacturing & Distribution

How does Firehawk Analytics measure On-Time Delivery Rate?

Firehawk Analytics connects directly to your ERP / TMS and delivers a live On-Time Delivery Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Manufacturing & Distribution

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Overall Equipment Effectiveness

Composite metric combining availability, performance, and quality rates. The gold standard for manufacturing productivity measurement.

Manufacturing & Distribution
MES / SCADAView →

Order Fill Rate

Percentage of customer orders fulfilled completely on the first shipment. Directly impacts customer satisfaction and logistics costs.

Manufacturing & Distribution
WMS / ERPView →

Cost per Unit Produced

Total production costs divided by units produced. The fundamental benchmark for manufacturing cost competitiveness.

Manufacturing & Distribution
ERP / MESView →

Track On-Time Delivery Rate in your business

In 48 hours, you'll have a live On-Time Delivery Rate dashboard connected to your ERP / TMS.

Browse all KPI definitions →