What is On-Time Delivery Rate?
On-Time Delivery Rate is defined as: Percentage of orders delivered by the promised date. A key customer satisfaction and supply chain reliability indicator.
What data source is used to measure On-Time Delivery Rate?
On-Time Delivery Rate is typically measured using data from a ERP / TMS. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourceERP / TMS
Which industries track On-Time Delivery Rate?
On-Time Delivery Rate is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure On-Time Delivery Rate?
Firehawk Analytics connects directly to your ERP / TMS and delivers a live On-Time Delivery Rate dashboard. Configuration is completed within 48 hours — no data analyst required on your team.