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← KPI Glossary
Financial Services & Insurance

Products per Customer

Average number of products held by each customer. Measures cross-sell effectiveness and relationship depth.

What is Products per Customer?

Products per Customer is defined as: Average number of products held by each customer. Measures cross-sell effectiveness and relationship depth.

What data source is used to measure Products per Customer?

Products per Customer is typically measured using data from a Core Banking / CRM. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.

Typical Data SourceCore Banking / CRM

Which industries track Products per Customer?

Products per Customer is a key performance indicator used across the following sectors:

  • ›Financial Services & Insurance

How does Firehawk Analytics measure Products per Customer?

Firehawk Analytics connects directly to your Core Banking / CRM and delivers a live Products per Customer dashboard. Configuration is completed within 48 hours — no data analyst required on your team.

More metrics from Financial Services & Insurance

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Cost-to-Income Ratio

Operating expenses as a percentage of operating income. The benchmark efficiency metric for banks and financial institutions.

Financial Services & Insurance
Core Banking / ERPView →

Net Interest Margin

Track Products per Customer in your business

In 48 hours, you'll have a live Products per Customer dashboard connected to your Core Banking / CRM.

Browse all KPI definitions →

Difference between interest income and interest paid, relative to earning assets. The fundamental profitability metric for lending institutions.

Financial Services & Insurance
Core Banking SystemView →

Claims Ratio

Total claims paid as a percentage of premiums earned. The key profitability indicator for insurance businesses.

Financial Services & Insurance
Claims Management SystemView →