What is Complaint Resolution Time?
Complaint Resolution Time is defined as: Average days to resolve a formal customer complaint. Regulatory bodies monitor this closely in financial services.
What data source is used to measure Complaint Resolution Time?
Complaint Resolution Time is typically measured using data from a CRM / Complaints System. This system of record provides the transactional and operational data required to calculate and monitor this metric accurately and in real time.
Typical Data SourceCRM / Complaints System
Which industries track Complaint Resolution Time?
Complaint Resolution Time is a key performance indicator used across the following sectors:
How does Firehawk Analytics measure Complaint Resolution Time?
Firehawk Analytics connects directly to your CRM / Complaints System and delivers a live Complaint Resolution Time dashboard. Configuration is completed within 48 hours — no data analyst required on your team.