Healthcare Analytics
Clinical Outcomes. Financial Performance.
Finally in One View.
Healthcare organisations carry more data than almost any other sector — EMRs, billing systems, rostering, compliance. Firehawk connects it all and turns it into clarity: for CEOs, CFOs, and clinical leads, without a data team or an IT project.
48 hours from connection to clarity. No lock-in. No contracts.
Integrations
Your Systems. Connected.
Firehawk connects directly to your existing stack — no manual exports, no CSV uploads, no IT department required.
EMR & Practice Management
Accounting & Finance
The Problem
You're Sitting on Gold. You're Reporting in Spreadsheets.
Healthcare operators are drowning in data — EMR records, MBS billing, rostering, compliance logs — but still making strategic decisions from end-of-month spreadsheet exports. The intelligence gap costs you in missed billings, unnecessary overtime, and delayed decisions.
01
Billing Leakage
MBS item numbers miscoded or uncharged. Bulk-billed vs privately billed mix never reviewed. Revenue you've already earned is slipping through without anyone noticing.
02
Rostering Without Data
GP and specialist rosters built on gut feel, not demand signals. Overstaffed Fridays, understaffed Mondays, and no data connecting appointment volumes to labour costs.
03
Compliance Reporting Overhead
Accreditation, Medicare audits, and quality improvement reports still compiled manually. Weeks of admin time consumed every quarter with no automation in sight.
What Clients Say
Trusted by operators who demand real numbers.
These aren't early adopters — they're operators who tried spreadsheets, tried other tools, and chose Firehawk because it actually works.
500+
KPIs tracked daily
48hr
to first dashboard
100%
IP owned by you
“We run six GP clinics and had no way to benchmark performance across sites. Firehawk gave us a single view of every clinic's billings, utilisation, and GP productivity within two days. The bulk-billing ratio analysis alone changed how we think about our mix.”
C.P.
CEO, Multi-site GP Group, QLD
The Process
From Connection to Clarity in 48 Hours
We connect to your EMR and billing platform and surface the metrics that actually drive a GP clinic or specialist practice — clinical KPIs, financial performance, compliance status — in 48 hours.
01
Day 0
Connect
We integrate with Best Practice, Medical Director, Genie, or your EMR of choice. Billing data is pulled directly — no manual extracts required.
02
Day 0–1
Audit
We map your billing mix, identify unclaimed MBS items, and surface rostering inefficiencies — finding the revenue gaps before you have to go looking.
03
Day 1
Structure
Dashboards designed for each stakeholder: revenue per GP for the CFO, patient throughput for clinical leads, compliance status for the practice manager.
04
Day 2
Live
Your dashboards are live. Every GP, every site, every billing category in one view. You own the IP. No lock-in.
The Metrics
The KPIs That Drive a Healthcare Business
From billings per GP to bulk-billing ratios to appointment no-show rates — these are the metrics that separate well-run healthcare groups from those still guessing.
RevenueClinicalEfficiencyCompliance
01Revenue
Revenue Per GP / Month
Total billings divided by active GPs. The single most important productivity metric in a general practice group.
02Revenue
Bulk-Billing Ratio
Percentage of consultations bulk-billed vs privately billed. Direct lever on revenue per consultation and practice mix strategy.
Varies by location; monitor trend
03Revenue
MBS Item Mix
Breakdown of consultations by MBS item number (Level A–D). Identifies whether your billing is accurately reflecting clinical complexity.
04Clinical
Appointment No-Show Rate
Percentage of booked appointments resulting in no-shows. Benchmark: under 8%. Each no-show is a lost billing and a wasted clinical slot.
Under 8% target
05Clinical
GP Utilisation Rate
Ratio of booked appointment slots to available capacity. Identifies underutilised GPs and demand/supply imbalances by day and site.
80–90% target
06Clinical
Average Consultations Per Day
Mean consultations per GP per day. Leading indicator of throughput capacity and rostering adequacy.
07Clinical
Patient Retention Rate
Percentage of patients returning within 12 months. Tracks continuity of care, patient satisfaction, and panel depth.
65–75% target
08Efficiency
Labour Cost as % of Revenue
Total clinical and admin labour costs as a share of revenue. Benchmark: 55–65% for well-run practices.
55–65% target
09Efficiency
Overhead Cost Ratio
Non-clinical costs (rent, consumables, software) as a percentage of revenue. Tracks operational efficiency across sites.
10Revenue
Revenue Per Consultation
Average billed amount per patient encounter. Reflects billing mix, service complexity, and pricing decisions.
11Compliance
Accreditation Compliance Score
Percentage of RACGP accreditation standards documented and evidenced. Eliminates manual audit prep scrambles.
95%+ target
12Clinical
Chronic Disease Management Rate
Percentage of eligible patients with active care plans (MBS 721/723). Tracks preventive care performance and eligible billings.
Pricing
Simple Pricing for Healthcare Groups
Start with a single site or scale across your entire network. Every plan includes onboarding, data connection, and the dashboards your team actually needs.
Firehawk Health Plus+
For single-site practices and small groups
$20/GP/mo
- Pay only for active GPs — scale up or down anytime
- Connect one EMR or practice management system
- Automated daily data sync
- 50+ healthcare-specific KPIs
- Billing performance dashboard
- Appointment and utilisation tracking
- Team hub with permission controls
- Ticket-based support
- Onboarding demonstration included
Most Popular
Firehawk Health Pro
Best for multi-site healthcare groups
$360/mo
Flat rate beats per-GP pricing at 18+ practitioners
- Everything in Plus+
- Unlimited GPs — single fixed price
- Single-tenant environment
- EMR + billing + accounting integration
- Budget comparisons & variance tracking
- Cross-site benchmarking
- MBS item analysis and billing optimisation
- Compliance dashboard (RACGP-ready)
- Priority support
- Onboarding demonstration included
Firehawk Health Custom
For hospital groups, networks & national brands
Custom
- Everything in Pro
- Custom integrations (all EMR, billing & specialist systems)
- Bespoke data modelling for your organisation
- Hospital or clinic-specific dashboards
- Incentive and target planning for clinical staff
- Dedicated account management
- Onboarding demonstration included
FAQ
Questions? We Have Answers.
Everything you need to know before booking your Blueprint session.
Firehawk integrates with Best Practice, Medical Director, Genie Solutions, HotDoc, and other leading Australian healthcare platforms. Data syncs automatically — no manual CSV exports required. Custom integrations are available on the Custom plan.
Get Started
Start Your 48-Hour Blueprint.
In two days, you'll have a complete tactical audit and strategic blueprint. No 6-month discovery. No billable hours for data cleaning. Just clarity.
✓
Day 1: Automated AI audit of your entire data estate.
✓
Day 2: Strategic blueprint with defensible architecture plan.
✓
Your data stays yours. Custom code we build is your IP.
48-Hour Blueprint
Your Data, Your IP
No Lock-In Contracts
Australian-Based Team